Refund & Cancellation Policy
This Refund & Cancellation Policy applies to paid business listings, subscriptions, promotional listing packages, and advertising options offered on ClickCruise SA.
ClickCruise SA aims to be fair and transparent with businesses while maintaining the quality and trust of the platform.
Business Listing Payments
Businesses may be required to complete payment before submitting or activating a business listing.
Payment does not guarantee automatic approval of a listing.
All new listings and edited listings may be reviewed before publication to ensure they comply with the ClickCruise SA Business Listing Rules.
Listing Approval and Refunds
If a submitted listing is approved, the listing will be published on ClickCruise SA for the selected listing period.
If a submitted listing does not meet the platform requirements, ClickCruise SA may give the business an opportunity to correct and resubmit the listing.
If the listing remains unsuitable for approval, the listing payment will be refunded, subject to applicable payment processing rules and any transaction fees that may apply.
Refunds will not apply where a listing was approved and published, unless otherwise agreed by ClickCruise SA.
Rejected or Removed Listings
ClickCruise SA may reject, suspend, or remove listings that contain false information, misleading claims, unlawful content, inappropriate material, spam, harmful links, prohibited services, or content that breaches the ClickCruise SA Business Listing Rules.
If a listing is rejected before publication and cannot be corrected, a refund may be processed.
If a listing is removed after publication because the business breached the platform rules, no refund will be due.
Cancellations
Businesses may request cancellation of their listing or subscription by contacting ClickCruise SA through the website contact form.
Cancellation of a listing does not automatically entitle the business to a refund for any unused listing period, unless required by law or agreed by ClickCruise SA.
If recurring billing is active, cancellation will stop future billing from the next applicable billing cycle, where technically possible and subject to the payment provider’s processing timelines.
The business remains responsible for cancelling before the next billing date if it does not wish to continue with the listing.
Promotional Offers and Free Months
From time to time, ClickCruise SA may offer promotional listing periods, launch specials, bonus months, reduced pricing, or early access offers.
Free months, bonus months, launch specials, or promotional listing periods are added to the selected paid listing period and are not paid out, refunded, exchanged, transferred, or converted to cash.
If a paid listing is cancelled early, any unused free or promotional months will fall away and no cash value will be given for those months.
Advertising Payments
Where advertising placements are offered, all adverts are subject to availability, approval, payment confirmation, and platform standards.
If an advert is rejected before publication and cannot be corrected, the advertising payment may be refunded, subject to applicable payment processing rules and any transaction fees that may apply.
If an advert has already been approved and published, refunds will not apply unless otherwise agreed by ClickCruise SA.
No Guaranteed Results
ClickCruise SA provides a platform for business visibility and discovery.
ClickCruise SA does not guarantee enquiries, leads, sales, bookings, rankings, website traffic, customer responses, or business performance.
Refunds will not be issued because a business did not receive enquiries, leads, sales, bookings, or other expected results from its listing or advert.
Payment Processing
Payments may be processed through third-party payment providers.
Refunds may be subject to the payment provider’s rules, processing timelines, banking delays, and transaction fees.
ClickCruise SA does not control all payment provider processing times.
Chargebacks and Payment Disputes
Businesses should contact ClickCruise SA first if there is a payment, refund, or listing approval issue.
If a business raises a chargeback or payment dispute without first allowing ClickCruise SA a reasonable opportunity to resolve the matter, ClickCruise SA may suspend the related listing, advert, or account while the matter is reviewed.
Policy Updates
ClickCruise SA may update this Refund & Cancellation Policy from time to time.
Continued use of the website, listing services, subscription options, or advertising services after updates means the business accepts the revised policy.
Contact
For refund, cancellation, or billing-related enquiries, please contact ClickCruise SA through the contact form on the website.
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